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4 Reasons Why Chatbots Are Changing Small Businesses for Good

Thursday, 27 September, 2018
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In an age of immediacy, small businesses that are there for their customers when they need it the most –that is, at the right time, will always have the upper hand, and will inevitably secure more sales.

In 2018, you don’t need to be a tech genius to set up your own chatbot for your small business. There are different web pages and even tutorials on how to program your chatbot for Facebook.

Not convinced? Here are 4 reasons why using a chatbot might change your business for good:

 

 

  • Never miss a single client, again

 

When a customer makes up her mind and decides to buy something, you better be there and turn it into a sale. A chatbot assures your clients get the information they need 24/7 with no excuses and no waiting times.

 

 

  • Chatbots can handle more clients at the same time

 

A human can only manage one interaction at a time, increasing waiting times for customers. Chatbots can have simultaneous conversations with hundreds of clients and each of them will be treated the same. If your business works with mass consumption goods, chatbots might help smooth your sales processing.

 

 

  • Save money

 

Investing in developing a robust automation service will always be more affordable than training staff (in the long run.) But that doesn’t mean you could have the best of both worlds. Allow chatbots to take on the heavy load of simple requests and let an experienced support agent handle the most difficult requests.

 

 

  • More time to focus on other things

 

Chatbots can automate different tasks that would be otherwise repetitive, from immediate translations to building databases, or even learning patterns to help customers make better decisions. All of these tasks are time-consuming and letting chatbots manage them saves you precious time you can invest in doing other important tasks (that robots aren’t able to do yet.)

If you’re thinking of using chatbots for your business, know that the best results always come from a place of human-machine cooperation. At first, your chatbot might be a bit clunky, but they too can learn from experience and it will only take you some few tweaks and patience to turn your chatbot into a vital part of your growing business.